Here’s the key info in plain language:

• Sales & Returns – All sales are final. But if an item is faulty, damaged, or not as described, you’re covered under Australian Consumer Law. Just email us at info@charactersclothing.com with your order details and we’ll help.

• Shipping – Orders are processed within 3 business days and usually delivered in 7–10 business days (Australia). For international orders, delivery may take longer and customers are responsible for any customs or import fees. Please double-check your shipping address to avoid extra re-shipping costs.

• Copyright & Trademarks – All site content belongs to Characters. You can use it for personal shopping only — commercial use requires our permission.

• Website Use – We do our best to keep prices and product info accurate, but mistakes can happen. If they do, we’ll correct them quickly.

• Privacy – Your personal details stay safe with us. We’ll never sell or share your information with unaffiliated third parties.

• Liability – If there’s a problem, our responsibility is limited to a replacement, equivalent item, or refund, as required by law. Your rights under Australian Consumer Law always apply.

• Governing Law – These terms are based on the laws of New South Wales, Australia.

Terms and Conditions

1. Sales and Returns

All sales are considered final. We don’t offer refunds or exchanges unless required by Australian Consumer Law. If an item is faulty, arrives damaged, or isn’t as described, you may be entitled to a repair, replacement, or refund under the law.

To lodge a return or warranty claim, please contact us at support@charactersshop.com with your order details and a description of the issue. Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

2. Shipping and Delivery

• Orders are processed within 3 business days and delivered within 7–10 business days (depending on your location).

• All domestic orders are insured. If something is lost or damaged in transit, we’ll assist you in lodging a claim with the shipping carrier.

• Please ensure your shipping details are correct at checkout. If an order needs to be re-shipped due to incorrect information, the customer will be responsible for additional costs.

• For international orders (if applicable), delivery times may vary and customers are responsible for any customs duties, import taxes, or clearance fees.

3. Copyright and Trademarks

• Everything on this website — text, graphics, images, logos, icons, and software — belongs to Characters and is protected by Australian and international copyright and trademark laws.

• You may use the site content only for personal, non-commercial purposes (such as browsing and shopping on charactersshop.com).

• Any other use, such as copying or distributing content, requires our written permission.

4. Website Use

• By using this site, you agree to these Terms and Conditions.

• We may update these terms from time to time. Any changes take effect once published.

• While we do our best to ensure product information is accurate, errors may occur in pricing, availability, or descriptions. We reserve the right to correct these errors at any time without notice.

5. Privacy

• We respect your privacy. Your account details and personal information will never be sold or shared with unaffiliated third parties.

• We only collect information needed to process your order, provide customer support, and improve your shopping experience.

• For more details, please see our Privacy Policy.

6. Limitation of Liability

• To the fullest extent permitted by law, Characters is not responsible for indirect, incidental, or consequential losses that may arise from using our website or products.

• If there is a problem, our liability is limited too either: replacing the product, providing an equivalent product, or refunding the purchase price. This limitation does not affect any rights you have under the Australian Consumer Law.

7. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of New South Wales.

Privacy at a Glance

We respect your privacy — here’s the short version of how we handle your information:

• What we collect – Basic details (name, email, address), payment info (processed securely), and order history.

• Why we collect it – To process your orders, deliver products, provide support, and (if you choose) send updates or offers.

• Who we share it with – Only trusted partners like payment processors and shipping carriers. Never sold to outsiders.

• Cookies – We use cookies to improve your shopping experience. You can disable them in your browser if you prefer.

• Your rights – You can access, update, or correct your personal info anytime, and opt out of marketing.

• Security – We take strong measures to protect your information from misuse or unauthorised access.

• Contact us – Have questions? Email us at support@charactersshop.com.

For all the details, please read our full Privacy Policy below.

Privacy Policy

Effective Date: 29.9.2025

At Characters (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website charactersshop.com.

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal details – such as your name, email address, phone number, and billing/shipping addresses.

• Payment details – processed securely via our payment partners (we do not store full credit card information).

• Order information – products purchased, order history, and delivery details.

• Website usage data – including cookies, IP addresses, and analytics to help us improve our site.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders.

• Communicate with you about purchases, updates, and customer service.

• Improve our website, services, and customer experience.

• Send marketing communications (only if you’ve opted in — and you can unsubscribe anytime).

• Comply with legal obligations.

3. Sharing Your Information

We respect your privacy. We will never sell or rent your personal information to unaffiliated third parties.

We may share your information only with:

• Trusted service providers – such as payment processors, shipping carriers, and IT/website support partners who help us deliver your orders.

• Legal authorities – if required by law or to protect our rights, property, or safety.

4. Cookies and Tracking

We use cookies and similar technologies to improve site performance, personalise your shopping experience, and analyse traffic.

• You can adjust your browser settings to disable cookies, but some features of the site may not function properly without them.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.

• Payment information is encrypted and processed securely through third-party payment gateways.

• Access to your data is restricted to authorised staff and trusted service providers only.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Opt out of marketing communications at any time.

To make a request, please contact us at support@charactersshop.com.

7. Retention of Information

We keep your information only as long as necessary to provide services, comply with legal requirements, and resolve disputes. Once no longer needed, information is securely deleted or anonymised.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal

information, please contact us:

Characters

Email: infor@characterscloting.com

Website: charactersclothing.com